Terms & Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Thomas Graham’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Contract - the document or documents that set out these conditions and all other details about your agreement with us. Placing an order does not form a legally binding contract. A contract is formed only when we have received and accepted your order.

These conditions do not affect your statutory rights as a consumer. The contract will be governed by English Law.

Payment

Payment must be received in full, including carriage charges, before any good will be despatched. We accept payment through Worldpay and PayPal of Visa, MasterCard and Maestro payments in Pounds sterling.

Stock availability

We endeavour to keep in stock, or available, all items that we advertise for sale, however there can be occasions where this is not the case, which could be as a result of production difficulties, unexpected demand or any other reason. In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.

Warranty

Manufacturer’s warranty is specified by the manufacturer of the said item, and will be stated within any documentation supplied with the said product.

Ownership of goods

If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you or your premises. We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them.

Privacy Policy

Thomas Graham’s collects information lawfully and in accordance with the Data Protection Act 1998.

Information is collected during the ordering / registration process. The information is used to process your order. The type of information that is collected about you includes: your name, your postal address, contact phone, fax and / or mobile number, e-mail address, credit / debit card details(stored by Worldpay), despatch address if different than you postal address. We will not e-mail you in the future without receiving permission from you first. If you have any questions / comments regarding privacy, please contact us.

Complaints

Thomas Graham’s endeavours to respond to complaints within five working days of the complaint being received, all complaints should be forwarded to our customer services at the address below.

It is in our best interest to ensure that all complaints are dealt with fairly, effectively, and in a confidential manner.

Complaints email address - webenquiries@thomas-graham.co.uk

Website content

If you order products from our website we will send you an email confirming receipt of your order.

Product descriptions and illustrations have been given in good faith but due to manufacturers policies of development and improvement may result in change and therefore they do not form and part of contract. Images and colours on the web site may not be accurate reproductions and are provided for guidance only.

In the event of any price errors or changes these will be confirmed to you at the time of ordering.

All trademarks throughout this web site are acknowledged.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.

Copyright

Reproduction in any form of this web site is strictly prohibited without prior written permission of Thomas Graham.

Restrictions

We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company.

Delays

Delivery of goods - We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of civil commotion, riots, flood, fire, and legislation.

We will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

- Strikes, lock-outs or other industrial action.

- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

- Impossibility of the use of public or private telecommunications networks.

- The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

For any information regarding the delivery policy please see our delivery and returns page.